Friday, 7 July 2017
Local (retail) hero
Now and again you think of a brand that gets it just right. A couple of weeks ago I visited the flagship store of a retailer just down the road from us, and thought: Jawohl!
Quite often, the shining examples of hero brands that get regurgitated again and again in Powerpoints are brands that we marketers blab on about about, but don't actually use or experience. Or they are from some funky new techy category, enabled by mobile blah blah.
Engelbert Strauss GmbH & Co. KG is none of these. It's a German workwear retailer, a family firm that was founded in 1948 and still run by the son and grandsons of the original Engelbert. Norbert, Steffen and Henning, should you be interested.
The story goes back even further, as the great-grandfather Strauss was a trader in brooms and brushes. It was his son Engelbert who founded the firm and soon added gloves and protective workwear to his wares. In the 60s and 70s, he started mail order and a catalogue and there are still people in the local area who recall 'Engelbert Strauss in his van selling brooms.'
The 90s saw two giant leaps for the company - opening their headquarters and logistics centre and starting e-commerce in 1998. And in the 21st century they have come on in leaps and bounds to become the well-loved workwear/outdoor brand, successful company and award-winning employer that they are today.
It's maybe because Engelbert Strauss started in mail order that omnichannel thinking has come naturally to them. The workwear stores are a fairly recent development and these embody the idea of 'retail experience' at its best. Design is at the heart of the brand - look at the neat little details like saws on the end of the zippers - and this shows in the design of the stores.
Everything is themed around the joy of handwork from the installations of tools on the walls:
to the children's play area:
The company claim also comes to life in the provisions for co-workers, which include a fitness centre, Wellness area, their own trattoria, ice cream vendors and cafe complete with chill-out music.
What is the claim? Enjoy work.
Well, I'll try to.